E-mail FAQs



How do I setup e-mail accounts?
How do I delete an e-mail account?
How do I change the password for a user?
How do I change the password for the main account?
How do I setup my e-mail client? (Outlook 2002 and 2003)
How do I setup my e-mail client? (Outlook Express)
I am having trouble sending or receiving e-mail.



Q. How do I setup e-mail accounts?
A: Open up your internet web browser (Internet Explorer, Firefox, etc.).  Type in: "www.yourdomainname/cpanel" Example: www.bluespotweb.com/cpanel. If requested, enter your Username and Password, and click the "OK" button:

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If you are re-directed to the cPanel login page, re-enter in your Username and Password, and then click the "Login" button:

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Next, click the "Mail" Icon:

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Next, click "Add / Remove / Manage Accounts":

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Next, on the bottom of the page, click the "Add Account" link:

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Fill in the "Email" name and "Password," and then click "Create".  You are all done!

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Q. How do I delete an e-mail account?
A: Open up your internet web browser (Internet Explorer, Firefox, etc.).  Type in: "www.yourdomainname/cpanel" Example: www.bluespotweb.com/cpanel. If requested, enter your Username and Password, and click the "OK" button:

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If you are re-directed to the cPanel login page, re-enter in your Username and Password, and then click the "Login" button:

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Click the "Mail" Icon:

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Next, click "Add / Remove / Manage Accounts":

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Next, select the "Delete" button, on the account you wish to delete. Note: you cannot delete the Main Account:

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Click the "Yes' button, on the conformation page:

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Then click "Go Back", or, if you are done in cPanel, you can simply click the "Logout" button:

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Q. How do I change the password for a user?
A: Open up your internet web browser (Internet Explorer, Firefox, etc.).  Type in: "www.yourdomainname/cpanel" Example: www.bluespotweb.com/cpanel. If requested, enter your Username and Password, and click the "OK" button:

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If you are re-directed to the cPanel login page, re-enter in your Username and Password, and then click the "Login" button:

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Click the "Mail" Icon:

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Next, click "Add / Remove / Manage Accounts":

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Select the account that you are going to change the password for by clicking it. Note: you cannot change the "Main Account" password here.

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Enter the "New Password," and then click "Change".

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Next, click "Go Back" or, if you are done in cPanel, you can simply click the "Logout" button:

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Q. How do I change the password for the main account?
A: Open up your internet web browser (Internet Explorer, Firefox, etc.).  Type in: "www.yourdomainname/cpanel" Example: www.bluespotweb.com/cpanel. If requested, enter your Username and Password, and click the "OK" button:

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If you are re-directed to the cPanel login page, re-enter in your Username and Password, and then click the "Login" button:

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Click the "Change Password" Icon in cPanel:

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Enter the "Old Password," and then enter the "New Password".  It will require you to confirm the new password by re-typing the new password in the "New Password again," and then click the "Change your Password now!" Your main account password has now been changed.

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Q. How do I setup my e-mail client? (Outlook 2002 and 2003)
A: First, open up Outlook and click on the "Tools" menu.  Next, go to "E-mail Accounts" and select it from the drop-down list. It will start an e-mail account wizard:

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Under E-mail, select "Add a new e-mail account", and then click "Next":

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Select the Sever Type, which is "POP3," and then click "Next":

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Fill in all the information provided to you when you setup your account.  Our mail servers require SMTP Authentication for a higher-level of security, so after you enter your information, you need to click on the "More Settings" tab in the email setup window:

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Select the "Outgoing Server" tab:

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Put a check on "My server requires authentication". It uses the same username and password, so you don’t have to enter that information – just leave it how it is. Click "OK":

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You will return to the previous screen, click "Next" to proceed to the next screen:

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You are all done - click the "Finish" button:

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Q. How do I setup my e-mail client? (Outlook Express)
A: First open up Outlook Express and click on the "Tools" menu.  Go to "E-mail Accounts" and click on it from the drop-down list:

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Under "Internet Accounts," select the "Mail" tab at the top, select "Add", then click on "Mail..."

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Enter the Display Name of the user, and then click "Next":

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Enter in the "E-mail address" of the user, and then click "Next":

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Make sure that "POP3" is selected for the server. Enter in the E-mail server information, and then click "Next".

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The "Account name" will already have the name in the field - just verify that it is correct. Enter in the password, and put a check in the "Remember Password," and click "Next."

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Finally, click the "Finish" button:

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Our mail servers require SMTP Authentication for added security, so highlight the mail account, and then click "Properties."

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Click on the "Servers" tab at the top of the properties window.

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Go down to the bottom of the "Servers" window, and put a check in the box "My server requires authentication" and then click "OK":

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On the "Internet Accounts" window, click the "Close" button:

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You are now ready to use Outlook Express:

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Q. I am having trouble sending or receiving e-mail.
A: Contact our Technical Support Team by submitting an Instant E-mail Alert. Your email will be answered or your call returned within 10 minutes.
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