E-mail FAQs

Q. How do I setup my e-mail client?
A: You can setup your e-mail account to work with most standard e-mail clients. Be sure to have your user name, password, and domain name handy. In order to access account settings, follow these instructions:

• Microsoft Outlook
• Mac Mail
• Microsoft Entourage for Mac
• iPhone and iPod Touch

Here are the settings you will need:

• E-mail Address: username@yourdomain.com
• Account Type: POP3
• Incoming Mail Server: yourdomain.com
• Outgoing Mail Server: mail.yourdomain.com
• User Name: username@yourdomain.com
• Password: yourpassword
• Incoming Server Port: 110, no SSL
• Outgoing Server Port: 3535, no SSL
• Other settings:
  Secure Password Authentication (SPA): NO
  Outgoing Server Request Authentication: YES (same login as incoming)

Q. How do I create new e-mail accounts?
A: In order to provide the highest level of security to our clients, we require that our clients contact our Technical Support Team by submitting an Instant E-mail Alert to create e-mail accounts.

Q. How do I delete e-mail accounts?
A: In order to provide the highest level of security to our clients, we require that our clients contact our Technical Support Team by submitting an Instant E-mail Alert to delete e-mail accounts.

Q. How do I change the password for e-mail accounts?
A: In order to provide the highest level of security to our clients, we require that our clients contact our Technical Support Team by submitting an Instant E-mail Alert to change the passwords on e-mail accounts.

Q. I am having trouble sending or receiving e-mail.
A: Contact our Technical Support Team by submitting an Instant E-mail Alert. Your email will be answered or your call returned within 10 minutes.