E-mail FAQs

• How do I setup e-mail accounts?
• How do I delete an e-mail account?
• How do I change the password for a user?
• How do I change the password for the main account?
• How do I setup my e-mail client? (Outlook 2002 and 2003)
• How do I setup my e-mail client? (Outlook Express)
• I am having trouble sending or receiving e-mail.

Q. How do I setup e-mail accounts?
A: Open up your internet web browser (Internet Explorer, Firefox, etc.).  Type in: "www.yourdomainname/cpanel" Example: www.bluespotweb.com/cpanel. If requested, enter your Username and Password, and click the "OK" button:

If you are re-directed to the cPanel login page, re-enter in your Username and Password, and then click the "Login" button:

Next, click the "Mail" Icon:

Next, click "Add / Remove / Manage Accounts":

Next, on the bottom of the page, click the "Add Account" link:

Fill in the "Email" name and "Password," and then click "Create".  You are all done!

Q. How do I delete an e-mail account?
A: Open up your internet web browser (Internet Explorer, Firefox, etc.).  Type in: "www.yourdomainname/cpanel" Example: www.bluespotweb.com/cpanel. If requested, enter your Username and Password, and click the "OK" button:

If you are re-directed to the cPanel login page, re-enter in your Username and Password, and then click the "Login" button:

Click the "Mail" Icon:

Next, click "Add / Remove / Manage Accounts":

Next, select the "Delete" button, on the account you wish to delete. Note: you cannot delete the Main Account:

Click the "Yes' button, on the conformation page:

Then click "Go Back", or, if you are done in cPanel, you can simply click the "Logout" button:

Q. How do I change the password for a user?
A: Open up your internet web browser (Internet Explorer, Firefox, etc.).  Type in: "www.yourdomainname/cpanel" Example: www.bluespotweb.com/cpanel. If requested, enter your Username and Password, and click the "OK" button:

If you are re-directed to the cPanel login page, re-enter in your Username and Password, and then click the "Login" button:

Click the "Mail" Icon:

Next, click "Add / Remove / Manage Accounts":

Select the account that you are going to change the password for by clicking it. Note: you cannot change the "Main Account" password here.

Enter the "New Password," and then click "Change".

Next, click "Go Back" or, if you are done in cPanel, you can simply click the "Logout" button:

Q. How do I change the password for the main account?
A: Open up your internet web browser (Internet Explorer, Firefox, etc.).  Type in: "www.yourdomainname/cpanel" Example: www.bluespotweb.com/cpanel. If requested, enter your Username and Password, and click the "OK" button:

If you are re-directed to the cPanel login page, re-enter in your Username and Password, and then click the "Login" button:

Click the "Change Password" Icon in cPanel:

Enter the "Old Password," and then enter the "New Password".  It will require you to confirm the new password by re-typing the new password in the "New Password again," and then click the "Change your Password now!" Your main account password has now been changed.

Q. How do I setup my e-mail client? (Outlook 2002 and 2003)
A: First, open up Outlook and click on the "Tools" menu.  Next, go to "E-mail Accounts" and select it from the drop-down list. It will start an e-mail account wizard:

Under E-mail, select "Add a new e-mail account", and then click "Next":

Select the Sever Type, which is "POP3," and then click "Next":

Fill in all the information provided to you when you setup your account.  Our mail servers require SMTP Authentication for a higher-level of security, so after you enter your information, you need to click on the "More Settings" tab in the email setup window:

Select the "Outgoing Server" tab:

Put a check on "My server requires authentication". It uses the same username and password, so you don’t have to enter that information – just leave it how it is. Click "OK":

You will return to the previous screen, click "Next" to proceed to the next screen:

You are all done - click the "Finish" button:

Q. How do I setup my e-mail client? (Outlook Express)
A: First open up Outlook Express and click on the "Tools" menu.  Go to "E-mail Accounts" and click on it from the drop-down list:

Under "Internet Accounts," select the "Mail" tab at the top, select "Add", then click on "Mail..."

Enter the Display Name of the user, and then click "Next":

Enter in the "E-mail address" of the user, and then click "Next":

Make sure that "POP3" is selected for the server. Enter in the E-mail server information, and then click "Next".

The "Account name" will already have the name in the field - just verify that it is correct. Enter in the password, and put a check in the "Remember Password," and click "Next."

Finally, click the "Finish" button:

Our mail servers require SMTP Authentication for added security, so highlight the mail account, and then click "Properties."

Click on the "Servers" tab at the top of the properties window.

Go down to the bottom of the "Servers" window, and put a check in the box "My server requires authentication" and then click "OK":

On the "Internet Accounts" window, click the "Close" button:

You are now ready to use Outlook Express:

Q. I am having trouble sending or receiving e-mail.
A: Contact our Technical Support Team by submitting an Instant E-mail Alert. Your email will be answered or your call returned within 10 minutes.